We wanted to take a moment to answer some frequently asked questions about how NeuroSport is responding to COVID-19.
Are you open?
Yes! We are open with limited schedules in order to spread out therapists and patients and limit overall numbers in the clinic. The County Health Department and our PT Association currently encourages PTs to continue to serve patients who need treatment and we are dedicated to doing so.
What are you doing to protect me?
Many physical therapy clinics are moving to a 1:1 model; we have always had that model and maintain more than 6 feet of distance between patients.
Most of our scheduling support is now done offsite, so there is one less person in the clinic.
We screen ourselves every day and screen every single person who comes through our door with a touchless thermometer, as fever is often the first sign associated with COVID-19 and shows up in less than a day even if unnoticed by the individual.
All staff wear masks.
We sanitize our hands and all touch surfaces between patients.
Additionally, we asking each person who comes through our door to please follow these procedures:
Wear face coverings.
If you have any symptoms of respiratory infection (e.g., cough, fever), please do not attend PT and call to reschedule your appointment.
Wash or sanitize hands upon entering and leaving clinic.
Arrive at the time of your appointment to limit the number of people in the waiting area.
Have family members and/or caregivers not involved in the PT session wait outside of the clinic.
Maintain 6 feet of distance from other patients.
Can I do telehealth?
Yes! We are able to provide telehealth appointments (also referred to as eVisits). We can use secure video conferencing to answer any questions and review or update your exercises at home. Contact us if you are interested. We are also happy to provide resources on ways to stay active and manage stress – please reach out!
Where are your great Front Desk people?
Dorothy and Bree are both working remotely in order to decrease the number of people coming into the clinic. Please be patient – if you leave a message, we will get back to you as soon as we can!
Let us know if you have any additional questions!
