At NeuroSport Physical Therapy, our goal is to help you do the things you love and feel better doing them. Your physical therapist will provide you with a plan based on their expertise and your goals.
Research shows that patients who attend all their physical therapy visits are 93% more likely to fully recover from an injury. We want to make sure that you (and all of our patients) have the best chance at recovery. Your physical therapist has set aside your appointment time for you and only you. In order to maintain our one-on-one physical therapy model and prevent others from having to wait for their care, we need your help!
We will begin your treatment sessions on time. Please arrive on time and ready to begin. If you’re running late, we need you to call as soon as you know you’re running late. We will check with your provider to make sure there’s enough time to provide the care you need and deserve.
If you are sick at any time during your care, we need you to call us as soon as you have symptoms. Please do not wait for the day of your appointment.
If you need to cancel or change a scheduled appointment, for any reason, we need a 24-hour notice during business hours. For example, if your appointment is on a Monday, we will need to know before closing Friday. This allows enough time to get you rescheduled AND help another patient get the care they need. When you call to cancel an appointment, have your schedule ready as we will reschedule you right away.
If you do not provide a 24-hour notice during business hours for an appointment change or cancellation, you will be charged a $75 fee. You are individually responsible for this fee, not your insurance company. This fee is due at the time of your next service.
Patients who have multiple same-day cancellations or no-shows will be removed from the active schedule, and placed on our day-to-day list to avoid future last-minute cancellations that prevent others from receiving care.
We are all committed to helping you get the care you need and deserve and want to continue to be able to provide one-on-one individualized treatment. We appreciate your understanding and cooperation with this important policy!
